Introduction
This Privacy Policy describes how we collect, use, and protect your personal information when you use our individual tennis coaching services. We are committed to ensuring that your privacy is protected and that we comply with all applicable data protection regulations, including the General Data Protection Regulation (GDPR).
Our Commitment: We respect your privacy and are committed to protecting your personal data. This policy will inform you about how we look after your personal data and tell you about your privacy rights.
Information We Collect
We collect various types of information to provide and improve our tennis coaching services:
Personal Information: Name, email address, phone number, age, and emergency contact details for coaching sessions and communication purposes.
Health Information: Medical conditions, injuries, fitness level, and physical limitations that may affect your tennis training program.
Performance Data: Tennis skill level, training progress, session attendance, and performance metrics to customize your coaching experience.
Payment Information: Billing details, payment history, and transaction records for our coaching services.
Communication Records: Messages, emails, and call logs related to scheduling, coaching feedback, and service inquiries.
Technical Data: IP address, browser type, device information, and website usage patterns when you visit our online platforms.
How We Use Your Information
Your personal information is used for the following purposes:
- Service Delivery: Providing personalized tennis coaching sessions, creating training programs, and tracking your progress
- Communication: Scheduling sessions, sending training tips, providing feedback, and responding to your inquiries
- Safety: Ensuring your safety during training sessions by considering health conditions and emergency contacts
- Payment Processing: Managing billing, processing payments, and maintaining financial records
- Service Improvement: Analyzing coaching effectiveness and improving our training methods
- Legal Compliance: Meeting regulatory requirements and protecting our legitimate business interests
Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
Contract Performance: Processing necessary for the performance of our coaching services contract with you
Legitimate Interests: For business operations, service improvement, and fraud prevention
Consent: Where you have given specific consent for certain processing activities
Legal Obligation: To comply with legal requirements and regulations
Your Rights Under GDPR
As a data subject, you have the following rights regarding your personal information:
Right to Access
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right to Object
Right to Withdraw Consent
Right to Lodge a Complaint
To exercise any of these rights, please contact us using the information provided in this policy. We will respond to your request within one month of receipt.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and updates
- Access controls and authentication procedures
- Staff training on data protection and privacy practices
- Secure backup and recovery procedures
- Regular monitoring for security breaches
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy. Generally, we retain:
- Active client data for the duration of our coaching relationship
- Financial records for seven years as required by law
- Health and safety information for three years after service termination
- Communication records for two years for quality and training purposes
After the retention period expires, we securely delete or anonymize your personal information.
Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety, or that of our clients
- With service providers who assist us in operating our business (under strict confidentiality agreements)
- In the event of a business transfer or merger
International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure adequate protection through appropriate safeguards such as standard contractual clauses or adequacy decisions by the European Commission.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. We use cookies for:
- Essential website functionality
- Performance and analytics
- Personalization of content
- Security and fraud prevention
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by other means such as email notification.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
This Privacy Policy was last updated on [Current Date] and is effective immediately.